Questions & Answers

Not at all! Our platform is built with an intuitive visual interface (Drag & Drop) that allows anyone to build, manage, and improve chatbots without writing a single line of code.

ChatFlow supports a wide range of channels, including websites, Facebook Messenger, WhatsApp, Instagram, Telegram, and more. You can manage all conversations from all channels in one place.

Yes! We offer a 14-day free trial with no credit card required. During this period, you can explore all the system's capabilities.

Absolutely. The system fully supports Hebrew and many other languages, including right-to-left (RTL) alignment for a perfect user experience.

Billing is done monthly or annually at your choice, via credit card. You can upgrade, downgrade, or cancel your subscription at any time.

Yes, ChatFlow allows easy and quick integration of advanced language models (like ChatGPT) to understand natural language, answer complex questions, and conduct more human-like conversations.

Certainly. We support built-in integrations with popular CRM systems and also allow connections to any other system via Webhooks or Zapier.

You can set a "default response" or smoothly transfer the conversation to a human representative using our Live Chat system, including sending an alert to the relevant representative.

Our plans are based on monthly conversation volume. You can choose the plan that best fits your activity level and easily upgrade it as your business grows.

Installation is very simple. All you need to do is copy a short code snippet and paste it into your website code before the closing </body> tag.

Absolutely. You can customize the colors, fonts, logo, and opening icon of the bot to perfectly match your branding and website's design language.

Information security is our top priority. All communication is encrypted, and we comply with strict standards like GDPR to ensure your and your customers' information is safe.

Yes, this is one of the core capabilities. The bot can collect contact details like name, email, and phone, save them in the system, and even automatically send them to your CRM system or mailing list.

Yes, both users and the bot can send and receive files, images, and documents, making the interaction richer and more efficient.

We offer support through multiple channels: chat, email, and phone. Additionally, we have a comprehensive help center with articles, video guides, and an active user community.

Yes, through integration with payment providers like Stripe or PayPal, the bot can display products, accept orders, and process payments directly in the chat window.

Yes, the platform allows you to perform A/B tests on conversation scripts, messages, and calls to action so you can learn what works best and improve conversion rates.

With our pre-built templates, you can launch a functional bot for lead generation or answering frequently asked questions in just a few minutes.

Absolutely. We have an extensive template library for various industries and uses, such as e-commerce, real estate, restaurants, customer service, and more, so you can get started quickly.

The system has a detailed analytics dashboard that displays real-time data, such as number of conversations, leads collected, common questions, conversation abandonment points, and more.

Yes, the bot can sync with your calendar (such as Google Calendar or Outlook) and show users available times to schedule a meeting or demo directly from the chat.

Absolutely. The chat widget is fully responsive and adapted to all screen sizes, providing an excellent experience for mobile device users as well.

On certain channels and according to their policies (like WhatsApp or Messenger), you can send proactive messages and updates to users who have registered to receive them.

A rule-based bot follows a predefined conversation script. An AI bot uses natural language processing (NLP) to understand the user's intent and respond flexibly and dynamically.

Yes, you can set "business hours" so the bot responds automatically outside of business hours, and during business hours the conversation can be transferred to a human representative if you wish.

Yes, all conversations are saved and can be viewed, analyzed, and exported for bot improvement or tracking customer interactions.

Yes, through cookies or user identification, the bot can identify returning visitors and provide them with a personalized experience, for example by addressing them by name.

Yes, you can add multiple team members to the account and assign them different permissions, such as administrator, editor, or service representative who can only chat with customers.

Absolutely. We offer a partner program and White Label accounts for agencies, allowing you to manage multiple client accounts under your own brand.

Yes, integration with Google Sheets is one of the most popular. You can save leads, survey results, or any other information directly to a spreadsheet in real-time.

You can cancel your subscription at any time. The account will remain active until the end of the paid billing period. There is no long-term commitment.

Yes, you can display products, services, or any other items in an interactive carousel format with an image, title, description, and buttons for purchase or more information.

Through the website widget, you can request users' permission to receive push notifications and send them important updates even after they've left the website.

Yes, our platform is built in accordance with GDPR regulations. We provide tools for managing consents, the right to be forgotten, and secure handling of personal information.

Yes, you can embed videos from YouTube or Vimeo directly in the chat window to enrich the conversation and provide tutorials or demonstrations.

Yes, we offer a significant discount for those who pay for an annual subscription upfront. Typically, you'll get two months free.

Through integration with your order management system (such as Shopify or WooCommerce), the bot can check order status, shipping details, and more.

The system shows you questions that users asked that the bot didn't understand. You can easily "train" the bot by linking the questions to the correct answers.

Yes, you can build conditional logic and calculations. This is very useful for creating calculators, dynamic quotes, or mortgage bots.

Absolutely. It's very easy to create interactive surveys, questionnaires, and feedback forms to collect important information from your customers in a conversational and enjoyable way.

Yes, you can pass variables and information (for example, the user's name if they're logged in, or the product they're viewing) from the website to the bot to create a personalized experience.

Yes, the Facebook Messenger connection allows the bot to automatically respond to incoming messages on your business page 24/7.

We will notify you when you're approaching the limit. You can easily upgrade your plan or purchase an additional conversation package. The bot won't stop working suddenly.

Yes, you can create a "main menu" with fixed buttons that allow users to easily navigate to the most common actions at any stage of the conversation.

Yes, we have a comprehensive API that allows developers to send and receive information, trigger conversation scripts, and integrate ChatFlow more deeply into their systems.

Yes, you can tag users based on their answers or actions. This enables segmentation and more targeted marketing actions later.

While our platform is designed for self-building, we have a network of partners and certified experts who can build and manage the perfect bot for you.

Our bot can be embedded on any website, regardless of the platform it's built on - WordPress, Shopify, Wix, Squarespace, or a custom-coded website.

Through integration with services like SendGrid for emails or Twilio for SMS messages, the bot can trigger message sending as part of the conversation script.

Absolutely. E-commerce bots can recommend products, help locate orders, offer coupons, handle cart abandonment, and increase sales.

Conversation transcripts are saved as-is for documentation and reliability purposes. They cannot be edited, but internal team notes can be added.

Our NLP engine knows how to identify and handle common spelling errors and typos, so the conversation can continue smoothly even if the user made a mistake.

Yes, in addition to the fixed icon, you can set the bot to open when a user clicks on a specific button, image, or link on your website.

Yes, you can export the lead list, conversation transcripts, and analytics reports to CSV or Excel files for deeper analysis.

Yes, you can connect the bot to databases (for example, a list of cities or products) to provide users with autocomplete options as they type.

This depends on the plan you've chosen. Advanced plans allow building and managing multiple bots under the same account, for example for different websites or channels.

Yes, you can save information details and preferences about a specific user and use them in future conversations to provide a more personal and tailored experience.

Yes, you can direct users from Facebook or Google ads directly to a specific conversation script in the bot, creating a more interactive and converting campaign experience.

Through API integration, the bot can send an authentication code via SMS or email and request the user to enter it to verify their identity before performing sensitive actions.

Yes, we offer special discounts for nonprofits and educational organizations. Contact us for more details.

Yes, you can display an interactive map (for example, Google Maps) to show users the location of the nearest branch or any other address.

A conversation is defined as a complete interaction with a single user within a 24-hour period. All messages between the bot and the user during this time period count as one conversation.

Yes, you can duplicate entire bots or parts of conversation scripts (Flows) to save time and reuse the logic you've built.

Yes, you can set conditions for proactive triggering, for example after 10 seconds on the page, at 50% scroll, or when the user shows intent to abandon.

Our AI engine is constantly updated and knows how to understand a wide range of expressions, including common slang. You can also add synonyms and custom expressions.

Absolutely. Many organizations use ChatFlow as an HR bot to answer employee questions, as an IT bot to handle issues, or as a tool for training and onboarding.

We use a global cloud infrastructure. You can choose the server location (Europe, USA, etc.) according to your GDPR requirements or other needs.

Yes, we have full integration with Zapier, allowing you to connect the bot to thousands of other applications without writing code.

In advanced plans, we allow adding custom CSS code to give you full control over the look and feel of the widget on your website.

No, you can build forms and data collection sequences with no limit on the number of questions or fields you want to collect from the user.

Yes, the bot can ask users if they would like to subscribe to a newsletter, and through integration, add them directly to your mailing list (for example in Mailchimp).

Yes, the platform supports multilingual bots. You can detect the user's browser language or let them choose a language, and display the appropriate script.

We strive to meet accessibility standards (WCAG). The widget supports keyboard navigation and screen readers to ensure a good experience for all users.

Absolutely! Using emojis can make the conversation friendlier and more personal. Both the bot and users can use them.

You can create a unique preview link and share it with team members or clients to get feedback on the conversation script before it goes live.

The bot can create a "ticket" or new request in support systems like Zendesk or Jira, including all information collected from the user.

Yes, we are an official WhatsApp Business API provider and provide all the tools for connection, template management, and sending messages via WhatsApp.

Yes, you can display "quick reply" buttons to users to make it easier for them to choose an option instead of typing, which speeds up the conversation.

Our management system is web-based and can be accessed from any modern browser on a computer, tablet, or smartphone.

Yes, at the end of the conversation or after providing a solution, the bot can ask the user to rate the experience (for example, using stars or emojis) to measure satisfaction.

We commit to 99.9% uptime. Our system is built on a stable and replicated cloud infrastructure to ensure maximum availability.

Yes, using animated GIF images can add humor and dynamism to the conversation, and the platform fully supports displaying them.

Yes, you can trigger events in Google Analytics at different stages of the conversation with the bot to measure conversions and integrate the data into your reports.

Yes, we have a dedicated app for Android and iOS that allows representatives to manage Live Chat conversations with customers from anywhere and at any time.

Yes, you can add delays and typing simulation (Typing indicator) between messages to create a more natural and human conversation experience.

For business and enterprise clients, we can certainly sign non-disclosure agreements and data processing agreements (DPA) as needed.

Yes, after the user selects a product, the bot can automatically suggest complementary products or relevant upgrades to increase the average order value.

Yes, we perform daily backups of all information and configuration of your bots to ensure data can be recovered in case of a serious failure.

Yes, through our SDK for developers, you can embed the ChatFlow chat experience directly into your mobile app (iOS or Android).

Yes, in addition to the comprehensive help center, we offer webinars, training workshops, and personal onboarding sessions for customers on advanced plans.

Very simple! Click the "Start Free" button, register in less than a minute, and you can start building your first bot immediately, with no credit card required.